Technicians
Role-playing: more than just fun and games
February 1st 2005What does your receptionist say to a client who claims to have forgotten his or her checkbook? Or how does your technician respond to an angry client? In such cases, is everyone following a similar script? Is what they're saying the best response? If not, role-playing may help.
Case Study: Dental Lecture Series Improves Patient Care and Compliance Statewide
June 23rd 2004Teaching proper dental care is part of the program at Pet Crossing Animal Hospital and Dental Clinic in Bloomington, Minn. And they aren't just teaching their staff members. Co-owners Drs. Katherine Knutson and Stephen Barghusen are using a dental lecture series to help practices statewide improve their standard of dental care and improve client compliance.
Animals get help in wake of terrorist attack
September 1st 2001New York - Following the terrorist attack that struck our nation Sept. 11, animal health organizations in the state of New York and around the nation are lending many helping hands in the relief efforts. Following are some organizations and their announced offerings: