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Veterinarians: Find the love for your dermatology cases
June 27th 2019Pet owners want a fast fix for pets skin issues, but you know thats not how it works. Because the disease process and clients expectations are at odds from the very beginning, its on you to build a healthy foundation for a successful outcome. Here are some tips to help.
Undoing Disney: A better service model for the veterinary industry
June 26th 2019While its true that Disney reigns supreme when it comes to delivering superb customer service, that fact is that not all customer service models can be equal. Heres how the Disney model hurts our professionand what we can do about it.
10 lessons for the veterinary graduate
June 21st 2019Veterinary clients arent always fair (or in their right mind). Your practice team members expect a lot of you. The learning never ends. The job isnt easy. Here are the lessons I picked up after veterinary school that might help you as you get started.
Client handout: No to feeding pets table scraps
June 20th 2019When it comes to advice for veterinary clients, I discourage feeding pets table scraps and human food. The pet obesity epidemic and the danger of toxicities mean I lean away from encouraging sharing of food to maintain the human-animal bond.
Team handout: Desensitization and counterconditioning training worksheet
June 17th 2019Conditioned responses (like the dog that panics at the sight of a syringe) can make treatment difficult, unpleasant or just plain impossible for both pet owners and veterinary professionals. Use this free training worksheet to develop and stick to a plan for fixing behavior problems in your practice.
Its past time for telemedicine: A dvm360 Spotlight Series
June 17th 2019While the veterinary profession mulls over how telemedicine will change practice, some doctors are going ahead and changing. Instead of looking at what the future holds for veterinary telehealth, were diving into whats happening now in this new arena of client satisfaction, relationship-building and innovative pet care.