Practice Management

The Mark Opperman Scholarship Award Program honors the association's founder and visionary behind the CVPM certification.

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

Scripts for confident client conversations

The top episode of dvm360's The Vet Blast Podcast of 2024 is revealed in the final installment of this 5-part series

A Top 5 episode of dvm360's The Vet Blast Podcast is revealed in our 2024 countdown.

dvm360 is counting down the Top 20 news stories and articles from 2024 with this series of spotlights

As the UK leads the charge on banning xylazine, Peter Weinstein, DVM, MBA, and Kelley Detweiler talk about what's next for the US

A PIP can be a constructive way to help address challenges for employees having trouble meeting expectations

Veterinary practices face steep penalties for paperwork errors, making proper recordkeeping on controlled substances a non-negotiable aspect of practice management

Veterinary practices can simplify controlled substance compliance by focusing on 4 essential pillars

Known for her calm demeanor, the customer service representative honoree is a valued member of the practice team at Tabernacle Animal Hospital in New Jersey

A guide to managing the cost of goods sold

Overstocking in veterinary hospitals is a challenge that often goes unnoticed

Title clarification and use may be needed for the professionals who assist veterinarians and also care for patients

Advanced technology and shifting customer behaviors can help practices communicate more easily and efficiently

These professionals are working to promote the profession, provide service to their communities, and make a difference in the lives of patients and clients

Burnout is a word we hear a lot, especially in the veterinary industry. But do we really know what it is, let alone how to beat it?

How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?

Michael Shirley, chief empowerment officer at Family Pet Health, shares tips on hosting effective and engaging team meetings.

Weave software enhancements include veterinary-specific elements drawn from customer feedback

There are a number of ways practitioners and hospitals can better assist Spanish-speaking pet owners and caretakers

Obtaining a comprehensive but succinct initial history from clients can be a challenge, especially from worried clients.

The Veterinary Cooperative’s new partnership brings AI communications to nearly 4000 veterinary practices

Bond Vet and Cubex are collaborating to create a safe practice environment through automated drug logging and dispensing

Addressing clients in a respectful and courteous manner may require change in a clinic’s protocols

Communicating expectations is key for staff adherence

Ashley Randall, DVM, shares her story into practice ownership and provides tips to help others interested in owning their own practice as well

The 4 T's of DEA logbook simplification

Colorado could become the first state to introduce veterinary professional associates by 2026