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You're not the boss of me
How to deal with dominant personalities.
5 ways to recover from a mistake
It's the aftermath, not the error, that determines failure. Recover from any blunder with style and you'll emerge more successful than before the slip-up. Here's how.
What's your dermatologic role?
How you can help itchy pets.
You broke EPA rules
Is it legal to break up packages?
Top 10 tests
The dirt on skin diagnostics.
Work in a 50+ employee practice? Then you need these two tips
Here are ideas for reducing conflict and boosting efficiency on a large team.
It's OK to name drop
Personalize your greetings.
How employees react to change
Are you a fence-sitter?
A combo for NSAID compliance
Guarantee follow-ups.
What I wish I'd known
A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility.
Pain isn't an option
Talk to clients about pain management.
Top 10 skin allergy symptoms
Learn the visual cues.
Ask Amy: Miffed by missed fees
What do you do about missed fees?
Sample script: Insure the young
Puppy and kitten insurance.
Give the skinny on dermatology
Answer clients' burning questions.
7 deadly sentences
See what sinful statements you may be making-and what you should say instead.
Change is happening. Is your team ready?
Fear and dread may be the first reactions when a new way is announced at work. Get the team ready to adapt by following these eight tips.
Trust me, you can boost client compliance
Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care.
Benefits to short-term stress
The busier you are, the healthier your immune system.
Technicians make house calls
NYC agency provides lifeline between clinics and home care.
Lizards lounge for survival purposes
Talk to reptile owners about adequate sun access.
Wash. law gives new freedoms to technicians
Olympia, Wash. -- "Registered veterinary medication clerks" will be able to administer controlled substances without the direct supervision of a licensed veterinarian, according to a new law passed in Washington.
Highest-rated cartoon: Water fountain
Read the week's highest-rated cartoon.
Speak up-or forever fall behind
A new study says outspoken people are judged as more competent-even if they're not.
Veterinary technician program done with purpose-bred dealers
USDA code violations cause program to re-evaluate its vendors.
Video blog: Recording vaccine lot numbers
Watch a demonstration of how to create a useful medical notes template in paperless records.
Sample case study: Constant turnover
Stop the revolving door.
IDEXX Learning Center included in school's curriculum
Vet Tech Institute encourages students to take online training.
A dozen people die each year from dog bites, CDC says
By educating clients, you reduce their chances of being bitten.
Sample case study: The blame game
When a problem happens over and over, step back and determine where the issue lies. Here's how.
