Dr. Novak serves as chief medical officer of Banfield, The Pet Hospital. He joined Banfield in 1996 and has served successively in the posts of field counselor, director of quality assurance and vice president for medical development and quality assurance. Dr. Novak, board-certified by the American Board of Veterinary Practitioners, holds a bachelor of science degree in agriculture and veterinary degree from Kansas State University. He also has a mastery}s degree in business administration from Oklahoma City University.