Practice Management

Technology cannot replicate humans’ emotional intelligence.

Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team

The Veterinary Hospital Managers Association recently introduced a new certification, the Certified Veterinary Office Manager

In this sneak peek, Dr. Ernie Ward, DVM, CVFT, explains how leaders can model accountability to spark a culture of pride and performance

Margo Mosher, global head of sustainability for Mars Veterinary Health, discusses the company’s use of wind farming and other sustainability initiatives in an interview with dvm360.

These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns

Courtney Campbell, DVM, DACVS-SA, and Jonathan Wainberg, MBA, have a conversation on financial relief and flexibility for clients

Jonathan Wainberg, MBA, and Courtney Campbell, DVM, DACVS-SA, discuss how to have productive conversations about the cost of care with clients

Updates on the release of a new textbook focused on veterinary general practice; and meet Pawl – a new veterinary platform designed to deliver post-intervention plans.

ScribbleVet announced the University of Florida as the first first educational institution to adopt the digital solution system-wide for veterinary uses.

Catch an exclusive sneak peek from Ernie Ward, DVM, CVFT, as he shares 1 of his secrets to success ahead of Fetch Charlotte 2025.

A systems integration of ScribbleVet and LifeLearn's Sofie is being demonstrated at WVC 2025.

Follow 8 tips for confident client conversations

Offering and promoting oral health services can help boost the bottom line

Mount Laurel Animal Hospital recently earned certifications from Fear Free and VECCS

Margo Mosher, global head of sustainability for Mars Veterinary Health, discussed how the BluePearl Blood Bank program is working to improve efficiencies to benefit patients and the environment.

National Blood Donor Month is recognized annually in January

The Mark Opperman Scholarship Award Program honors the association's founder and visionary behind the CVPM certification.

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

Scripts for confident client conversations

The top episode of dvm360's The Vet Blast Podcast of 2024 is revealed in the final installment of this 5-part series

A Top 5 episode of dvm360's The Vet Blast Podcast is revealed in our 2024 countdown.

dvm360 is counting down the Top 20 news stories and articles from 2024 with this series of spotlights

As the UK leads the charge on banning xylazine, Peter Weinstein, DVM, MBA, and Kelley Detweiler talk about what's next for the US

A PIP can be a constructive way to help address challenges for employees having trouble meeting expectations

Veterinary practices face steep penalties for paperwork errors, making proper recordkeeping on controlled substances a non-negotiable aspect of practice management

Veterinary practices can simplify controlled substance compliance by focusing on 4 essential pillars

Known for her calm demeanor, the customer service representative honoree is a valued member of the practice team at Tabernacle Animal Hospital in New Jersey

A guide to managing the cost of goods sold

Overstocking in veterinary hospitals is a challenge that often goes unnoticed