Firstline October 2021

Meet Catherine Coloccia, the 2021 Practice Manager of the Year and profound leader with a passion for providing the best medicine and top-of-the-line customer service.

National Veterinary Technician Week is next month so check out these creative methods for demonstrating your appreciation for all the hard work and commitment veterinary technicians contribute to the practice.

Physical exams are vital to the veterinary-client-patient relationship. Learn how to explain their value to pet owners.

Taylor Miller, DVM, breaks down the step-by-step process for resisting fight-or-flight and confronting conflict head-on in the troubling times of the pandemic.

Help clients give their pets the medicine they need without the hassle.

Looking for motivation, inspiration, or a bit of both? Look no further than “inspirotivation.”