Roles

Use this script to talk to veterinary clients about the advantages of ditching online pharmacies.

To prepare for a meeting with your veterinary team manager, write down your thoughts. State the problem in one or two sentences. Next, list two or three specific examples with approximate dates and times. Finally, offer a positive solution. "Fire Mary" isn't what most managers want to hear. Bosses want constructive steps that can help heal your team. Start your conversation with a request that respects your manager's time:

Clinic tool: Change the conversation about heartworm prevention

Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.

Huddle up and go over the day's schedule at your veterinary hospital.

Need something from your veterinarian, but want to do it in the kindest, easiest way possible? Try these three tips.

Speaker says quick and dirty is the way to go when it comes to veterinary team roundups.

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

Afraid your practice is a little under the weather? Use this checkup to make sure your hospital is staying healthy.

Although the future of the veterinary industry might be scary, it won't be disastrous.

Debate at Banfield pet health summit sparks discussions over how to steer veterinary profession.

Pet insurance provider VPI reveals this year's quirkiest names for feline policyholders.

Internal controls provide a system of checks and balances.

In an exclusive interview with dvm360, Quiet author Susan Cain lends advice to make client interaction easier on veterinarians.

Add your advice for a technician who's transitioning to a position with more management responsibility

Use this advice on how to talk about the practice's finances with your boss.

Feel like you need to make some dietary changes? See if you can complete this challenge.

Use these activities to solicit feedback from your veterinary team members and share details about your practice's finances.

Some veterinarians and managers are happy to chat with clients-others wish pets could bring themselves to the clinic. How does your personality play into your performance? Check out the responses to our survey.

Why aren't you looking forward to the end of your veterinary career? Here are a few reasons-and solutions

Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.

Use this sample appointment schedule to plan for emergencies and same-day appointments.

Will a veterinary associate's shattered video monitor lead to a shattered relationship with his employer?

Like every profession, veterinary medicine has its ups and downs. Still, you gave us plenty of reasons why you love the work you do-and why you keep on doing it.

Help team members understand profits, threats and change.

Every look at the profession's struggles is a new chance to solve them.

With economic fluctuations across the country, veterinarians are keeping an eye on their practice's profitability-and their team's performance on the job.

Let's stop blaming the economy and start focusing on the real issue at hand. There are just too many veterinarians on this earth.

Survey answers show many of you are feeling squeezed by the economy. Here's help.

Sustain a compassionate culture and protect your staff.