Front Desk Disasters
Rhonda the receptionist has the best of intentions, but she usually flubs her client interactions.
Watch Rhonda's front desk disasters. Then tell us how you'd communicate more effectively to offer high-quality service to clients at your practice.
Front Desk Disasters, Episode 5: Dazed and confused
Rhonda the receptionist dodges and weaves around a client's questions about the preanesthetic consent form and gives confusing information. Special Guest Star Mary Berg, BS, RVT, RLATG, VTS (dentistry).
Front Desk Disasters, Episode 4: A series of unfortunate events
In a classic client mix up, Rhonda confuses a pet owner who just had his cat euthanized for someone who just adopted a new puppy.
Front Desk Disasters, Episode 3: Dude looks like a lady
Rhonda the receptionist confuses the gender of this gentleman's lady, a precious pooch named Lady.
Front Desk Disasters, Episode 2: Parker the Porker
Rhonda the receptionist means well, but her customer service skills usually hit a sour note with clients.
Front Desk Disasters, Episode 1: Show Me the Money
Check out Rhonda the receptionist's front desk disaster. Then tell us where Rhonda went wrong and what you'd do instead.
What strategies do you use to handle these pet owners? Share your ideas by emailing Help me, Rhonda to firstline@advanstar.com or posting in the comments below. (Note: You must be signed in to comment.)
AVMA presents 2 service awards at Global Health reception
June 25th 2024Cathy King, DVM, PhD, MS, the founder and CEO of World Vets; and Joni Scheftel, DVM, MPH, DACVPM, retired state public health veterinarian with the Minnesota Department of Health, were presented with trophies during the 2024 AVMA Convention event.
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