Hire the right veterinary team members
Often, hiring managers fail to ask the right questions during interviews.
The key is to focus on past behavior to anticipate future behavior. Good questions to evaluate customer service would be, “Tell me about a time you had a difficult customer situation. How did you handle it, and what was the outcome?” or “Tell me about a time you built rapport with a difficult client.” Try to ask situation-action-result questions—questions that outline a situation in which the interviewee explains their actions and the results of that action.
Veterinary scene down under: IV fluid shortage updates, and more news
September 3rd 2024Updates on the intravenous fluid shortage impacting Australian veterinary practices, a welcome funding boost for the Veterinary and Community Care charity, and Australia’s first Fear Free Certified veterinary practice.
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AVMA presents 2 service awards at Global Health reception
June 25th 2024Cathy King, DVM, PhD, MS, the founder and CEO of World Vets; and Joni Scheftel, DVM, MPH, DACVPM, retired state public health veterinarian with the Minnesota Department of Health, were presented with trophies during the 2024 AVMA Convention event.
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