Low-stress approaches for pet care to implement in your clinic

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Heart + Paw cofounder and chief veterinary officer George Melillo joins this episode of The Vet Blast Podcast. He explains how Heart + Paw aims to reduce stress for not just the patients, but for its veterinary professionals as well.

Below is a partial transcript. Listen to the full podcast for more.

George Melillo, VMD: When I had my own practice we would see appointments every 15 minutes and double book and things like that. But really, when we started Heart + Paw, we wanted to embrace that low-stress handling, as well as kind of minimize stress for our teams. And part of that takes time. You know, it takes time to kind of work with the team to really understand and be patient with the pet, not just take them, grab them, put them up on the table, start doing things to them, but really to kind of let them warm up to the experience.

Other features, simple things like our scales are kind of recessed into the ground, so that a pet doesn't actually have to jump up or be put up on that scale. So which when that happens right from the start, they're a little bit stressed or a little bit unnerved. So little things like that make the whole experience start off much easier.