Q&A: Converse with clients to convey the dangers of zoonotic diseases

Q: How can we explain the importance of testing for parasitic zoonoses to our clients?

Follow the lead of Jill Ramsden, RN, CVPM, owner of Veterinary Practice Management Inc. in Rumford, R.I. After attending a zoonotic disease conference for physicians and veterinarians last November, Ramsden realized that many clients—and even some veterinary experts—didn't realize the true threat of parasitic zoonoses, like how they can spread to children. "A lot of clients don't realize that kids can become ill from exposure to parasites and that even indoor pets can be sources of transmission," Ramsden says. "We must explain these zoonotic risks to make sure everyone is on the same page—doctors, team members, and clients." So she sought to do just that.

Ramsden developed a comprehensive wellness questionnaire, which technicians discuss with clients in the exam room (Click here to download the form.) Gathering this information can help team members identify which clients—and pets—are at risk.

Also, call clients with fecal test results, even if they're negative. "It's important to let them know and to educate them," Ramsden says. "Say 'You're doing a good job; you must be using preventives on a regular basis.'" Strengthen your bond with clients while you educate them, and they'll reward you with their compliance.