Sample case study: The blame game
When a problem happens over and over, step back and determine where the issue lies. Here's how.
It's time to stop pointing fingers and start taking ownership. Get going by reading the scenario below. To see the receptionist's actions-and how she could've performed better-click the colored squares in the pyramid. To learn about the role of technicians and assistants, as well as practice managers, click "Next Slide" in the top right corner or click the thumbnails to the left.
Veterinary Heroes: Patricia Kennedy Arrington, DVM, CVFP
December 1st 2024As a leader in 24-hour veterinary care and a champion for women in the field, Patricia Kennedy Arrington, DVM, CVFP, has dedicated her 50-year career to transforming veterinary medicine and inspiring future practitioners.
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