The secret weapon of veterinary CSR education with Jill Clark
In this episode of The Vet Blast Podcast, Jill Clark, DVM shares why education for front desk staff is an overlooked opportunity for veterinary practices.
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On the latest episode of The Vet Blast Podcast, Jill Clark, DVM and founder of IGNITE, makes the case for investing in education specific to customer service representative (CSR) staff. She tells Adam Christman, DVM, MBA that this investment helps make these employees feel more invested in treating their job as a career, while giving htem skills that provide value to the practice.
Below is a partial transcript. Listen to the full podcast for more.
Jill Clark, DVM: Don't be afraid to train your staff well in thinking that you're going to waste time and dollars. Train them and do everything you can to keep them. We do a pre- and post-survey of our students, and they are actually saying, 'This has made me want to stay in veterinary medicine.'
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