Video: 3 approaches for veterinary client communication show why one works

Article

Dr. Do-Right is more successful than Dr. Detail and Dr. Downer.

A friendly veterinarian that uses easy to understand language and explains treatment will have more success than doctors who blame the clients or confuse them with clinical terms. Watch how Sarah Wooten, DVM, demonstrates how clients perceive doctors' different attitudes. 

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Jeffery N. Bryan, DVM, PhD, MS, DACVIM
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