Cecelia Soares, DVM

Is it better to schedule performance reviews during regular office hours or after hours, when I know we won't be interrupted?

You'll never avoid client conflicts completely, but you can face confrontations with less stress if you focus on finding the treasure in the tribulation.

Studies show that people rise--or sink--to the level of their leaders' and co-workers' expectations, so show confidence in your team's abilities and express a "we can do it" attitude.

When practice teams face off, the resulting tension and conflict can pull a hospital apart. Here's how to avoid a front- and back-office tug of war and get all staff members back on the same team.