Emily Shiver, CVPM, CCFP, CVBL, is regional director of operations at the Family Vet Group, headquartered in Chicago, Illinois. Shiver resides in Florida.
Ask Emily: I need help with backorders!
With so many drugs and supplies used daily in a veterinary hospital, its no wonder backorders happen. Here are ways I proactively problems and keep my doctors and team members in the loop.
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The Monday Bandit: Dealing with early-week absenteeism
Have a veterinary employee who cant seem to show up on the most stressful day of the week? This tried-and-true method will hold them accountableand show support for the rest of your team.
5 easy steps to hiring your next star
This path to new hires for my veterinary hospital guarantees effort on the part of an applicant, a chance to ask tough questions, and a path to feedback from the team members wholl be working, day in and day out, with the new hire.
Hard pill to swallow: Talking with that toxic team member
Your veterinary practice has a toxic employee you need to deal with, and youre fearing for the worst. Not to worry! Follow these simple steps and youll be amazed at how little there is to worry about.