Jenny Matthews, CVT, CVPM

Smart managers know that keeping outstanding workers starts with realizing when you are taking advantage of them.

An experienced practice manager and consultant suggests practical steps to consider on assuming a leadership role.

Maybe, yeah, says this dvm360/VHMA Practice Manager of the Year entrant. There were more than two dozen separate packages when she came in, so she turned to the entire practice team to help her pare down and spruce up.