Joel Parker, DVM

I want to update my office policy manual, but I'm afraid of overlooking something. What items should I definitely include?

I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out of use immediately and called clients, but what can I do to calm the commotion?

Lately, when I get to the clinic, I can hardly wait to leave. The clients are great, but there's a lot of negativity among the team members. What can I do?

How can I find good staff members?

Q. Our practice has weeks when we're extremely busy, but we see only so-so revenue. Other weeks seem slower, yet revenue is high. Why is this?