Kellie Olah, CVPM, SPHR, is a practice management and human resources consultant at Veterinary Business Advisors, Inc.
How should your practice respond to client complaints?
Learn some key steps to take when navigating the muddy world of a client complaint.
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Hiring new talent: Why soft skills matter
When it comes to hiring new team members at your veterinary practice, you should consider a nice balance of both technical and soft skills. Here’s why, plus how to identify key soft skills.