Long-time dvm360 magazine and Firstline contributor Kyle Palmer, CVT, is hospital manager for VCA Salem in Salem, Oregon, as well as a practice management consultant for a number of other hospitals.
Monday morning miracle
This practice manager received a big dose of inspiration when his hospital went the extra mile for the littlest, neediest patient.
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9 rules for avoiding negative karma
Don't let bad karma come knocking at your practice's door. Institute these unofficial policies for preventing karmic payback.