Marc Rosenberg, VMD

How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?

Addressing clients in a respectful and courteous manner may require change in a clinic’s protocols

Having protocols in place for staff who publicly post about a practice may help mitigate problems

When it comes to compensation at the clinic for veterinarians, what about the technicians?

Clinic staff acts swiftly to improve clients’ experience

A veterinarian offers suggestions for growing an animal clinic and better serving the community.

General practitioners are building strong relationships with specialists outside the clinic

A veterinarian weighs options that could lead to practice ownership

With appropriate communication, a lot can be learned about an applicant

A practice employed so much advanced client interactive technology that it was driving pet owners away

Conversations between veterinary professionals and clients should be limited to appropriate discussions

Little things such as bothersome tunes in the clinic audio system created problems for this practice

A case of confidentiality highlights how privacy is managed with patient records

Where do you draw the line between upselling and ensuring a pet’s health and wellness?

The latest installment of The Dilemma focuses on lightening the workplace environment

What does a hospital manager do when a male staff member complains there are too many women and not enough men on the team?

The latest installment of The Dilemma from Marc Rosenberg, VMD, discusses how to handle taboo topics in the workplace

The latest installment of The Dilemma

Skilled technicians are being asked to perform more patient services than they may be comfortable with or legally permitted to do

Some financial changes could have short-term gains but long-term losses

A clinic’s workforce receives a rude awakening when a hierarchy that demoralizes the receptionist is revealed

In a clinic where everyone helps each other, are there circumstances where team members should be compensated for their extra work?

The challenges surrounding the protocol when a veterinarian leaves a practice and clients ask where they have gone

Veterinary professionals can recognize and manage anxiety in clients to improve communication and outcomes for patients

Marc Rosenberg, VMD, presents a case of how to handle the stress of veterinary conferences

Hiring is often an unavoidable, if stressful, process. How do you decide who is best for you as well as your clinic?

When high-profile stories are in the news, avoiding controversial topics at work can be a challenge.

A hospital administration conducts a poll of staff members to determine workplace priorities

A veterinarian’s desire to help a staff member leads to a tough business lesson.

A diverse group of practitioners discusses experience, mentoring and implementing newer approaches.