Marcie Willis

Ask clients the right questions and you'll get more chances to educate.

A weekly newsletter took the place of team meetings and got people talking at this veterinary practice.I work in a small animal practice with two full-time veterinarians on staff and 10 other team members. In the past few years, we've had a lot of turnover, with long-time employees changing careers or moving away. I realized during that time, and with the hiring of new team members, that we had gotten complacent and our communication skills were lacking. No one knew what had or hadn't been done in the practice.