Marianne Mallonee, CVPM, is a Firstline Editorial Advisory Board member and hospital administrator and part owner of Wheat Ridge Animal Hospital in Wheat Ridge, Colorado.
When clients say no--difficult exam room conversations (Proceedings)
October 1st 2011You all know the feeling of walking into an exam room, proud of your skills as a veterinary technician, confident that you know what is best for the patient, happy to be greeted by that wagging tail, and excited to work together with the client to keep their family member at his healthiest.
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When clients say no: shoring up doctor and team member morale (Proceedings)
May 1st 2011Regardless of your position in the veterinary hospital, in this day and age you encounter resistance from clients in some way, shape or form almost every day (if not every hour). As a practice manager or owner veterinarian you may not feel that as directly as your veterinary technicians, receptionists or associate doctors do on a daily basis, however.
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8 ways to earn the respect you deserve (Proceedings)
May 1st 2011How often do you sit back and really think about what amazing things you do every day as a veterinary technician? How frequently do you pat yourself on the back acknowledging your education, training, and skills? Do you ever reflect at the end of the day on what you accomplished during that day?
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When clients say no: difficult exam room conversations (Proceedings)
May 1st 2011You all know the feeling of walking into an exam room, proud of your skills as a veterinary technician, confident that you know what is best for the patient, happy to be greeted by that wagging tail, and excited to work together with the client to keep their family member at his healthiest.
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Being an essential employee (Proceedings)
August 1st 2010Fears about job security have crept into the workforce at large, but they don't need to sneak into veterinary practice. By taking initiative to be an A-plus team member, you'll solidify your place at the top of your boss's must-have list.
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Creating a positive culture in your practice (Proceedings)
August 1st 2010As veterinary technicians, your role is vitally important in enhancing the lives of the patients you care for (and for the clients who own them). Did you know that you are also important in creating and sustaining the culture in the hospital where you work?
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