Delinquent Clients: The Price of Compassionate Care?
December 29th 2016Along with butchers, bakers, and candlestick makers, veterinarians are representatives of the 28 million small businesses in the United States. However, as any of the approximately 78,000 working veterinarians in this country will attest, practicing veterinary medicine is very different from just about any other occupation.
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The Fear Free Initiative: Happy Pets Are Just Good Business
August 3rd 2016Implementing Fear Free SM strategies may not only reduce the patient’s stress–a noble pursuit in its own right—but will demonstrate to the client that you sympathize with their pet’s feelings. Subsequently, you will gain a more loyal client who is less hesitant to bring in their pet for a visit.
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