Shawn G. McVey, MA, MSW

A manager's guide to developing a performance team

A guide to coping with economic downturn.

Avoid this snafu when telling team members about new practice protocols.

An emotional outline of adaptation.

Fear and dread may be the first reactions when a new way is announced at work. Get the team ready to adapt by following these eight tips.

Learn how to read physical signals so you can hear what pet owners aren't saying.

Learn how to read your audience.

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Should it be mandatory?

Change sends team members into a tailspin. Shawn McVey explains how to prevent the turmoil.

Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the link below then roll over the flags to get sure-fire wardrobe tips.

Why this? Why now? It's the most common complaint of managers in veterinary medicine.

One size does not fit all... Not only do managers need to adapt to the business needs but owners need to know how to direct the manager and set them up for success.

Core characteristics of good governance: participation, rule of law, transparency, responsiveness, consensus orientation, equity, effectiveness and efficiency, accountability, and strategic vision.

The syndrome of toxic work overtakes you when what's happening at work causes protracted bouts of distress, culminating in emotional suffering or physical symptoms and heightened by the perceived inability to stop the pain and move on to find or create a reward situation.

To deal with growth, we are really talking about how we handle change in the workplace.

Q. How do I set boundaries for employees' conversations while at work?

Q. What's appropriate attire for a receptionist?

Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.

Shawn McVey gives insights on changing your work culture.

Shawn McVey explains emotional intelligence.

Tantrums, crying, shouting-who can get any work done when your team is in a constant state of conflict? Emotional intelligence is your gateway to self-management. And when you manage yourself, you choose the path to a happier, more successful work life.

You like people and you like animals. This phrase was probably on your job application, and it's what you tell people when they ask you why you chose to work at a veterinary practice. But is it true? Oh, I know you like pets, but what about people?