Susan Mauck

As the owner/office manager of a small animal clinic, I found your answer to the question about discounts pretty one-sided ("I Want My Discount Back," Ask the Experts, September/October 2006). Do these employees consider the cost the practice owner bears for this benefit? The employees' hearts are in the right place-they want to help all of the pets that come their way. The problem is that it's at the practice owner's expense. Some employees feel that they can take home pet after pet because the cost is minimal. This becomes a problem when several employees have multiple-pet households that the clinic is basically supporting.