Wendy S. Myers, CVJ

Wendy S. Meyers, CVJ, explains how managers can help their team express empathy when booking sensitive appointments

This script outlines steps for making a good first impression during a conversation with a client

Scripts for confident client conversations include identifying the reason for the patient’s visit

Scripts for confident client conversations address pharmacy purchases as well as managing late pet owners

Prevent client disappointment with scheduling by offering what you can do.

Scripts for confident client conversations include wellness testing woes

Veterinary visits aren't just for sick pets-they're important for healthy ones, too. Implement these social media strategies to get clients in for regular checkups.

Don't have change-o-phobia when it comes to social media. Think of this new communication tool as a new drug or treatment.

Missing preventive care opportunities not only fails patients, it hurts the financial health of your practice.