Technicians

This session will deal with the commonly seen neoplasms of the oral cavity and those conditions that look like tumors but arise from an outside source.

Many variables affect anesthesia including the patient, the sedative and anesthetic agents used and the anesthetist.

Q. We have problems keeping accurate records. How can we maintain proper records?

Q. I've just been promoted to practice manager. How can I make sure I'm successful?

Professors at Texas State University talked to people with and without body art to get the lowdown on the hire-ability of the tattooed and pierced.

The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.

Bonuses are more than a way to say thanks at VetSelect Animal Hospital in Novi, Mich.

Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.

The clinic cat may be sweet, but she's also a safety hazard.

Here you are, stuck in the middle again. It's easy to feel hopeless when you've been gnawed on, chewed up, and spit back out. Use these tips to break free from the tug of war between your bosses.

Some team members consistently resist the policy and procedural changes I make for our practice, but their peers get them on board with no problem. How can I change this?

Talking to pet owners about separation anxiety.

Whether I'm helping pets heal or helping their owners say goodbye, my job in veterinary oncology brings special patients and their families into my life who remind me why I love pets-and my work.

I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?

Move over, Steelers, there's a new team in town.

Hosting special events for team members and their families can build better working relationships and strengthen the support system in your practice, says Debbie Allaben Gair, CVPM, a Firstline Editorial Advisory Board member and president of Bridging the Gap in Sparta, Mich.

It doesn't hurt Dr. Craig Prior's feelings when a client is hesitant to take out a pet insurance policy: "I tell them, 'Try it for a year. If you don't like it, cancel it. I won't mind.'"

Team members with different roles answer the question, "What can your team do to make your job easier for you?"

Tracey Nowers, CVT, takes you on a guided tour of her experience with Project Samana, a volunteer program that runs spay and neuter clinics in the Dominican Republic.

Indianapolis - 3/4/08 - Indiana Lawmakers are moving to modernize the state's Veterinary Practice Act by amending language not touched in at least 30 years.

Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.

Answers to "What's your generational IQ?"

You must watch what you eat. You can't drink the water or even brush your teeth with it. Nothing is sterile. And yet, my experiences at a spay and neuter clinic in the Dominican Republic have been among the most rewarding in my career.

I had just come in from a walk when my phone rang. As any veterinarian knows, getting a call this late at night could mean only one thing: a sick animal.

Are you in tune with Baby Boomers? All-knowing of New Millenniums? Savvy with Generation X? Up to snuff with Traditionals? Take this quiz and test your generational know-how.

She's a workaholic. He doesn't get the rules. She wants a steady, independent work environment, while he prefers lots of activity and public recognition. Here's a quick guide to the care and feeding of team members from different generations.

It's time to bare your sole to team members and share what rubs you the wrong way. Use these tips and insights to put your team on an even heel.

Sometimes pets and their owners share an uncanny resemblance-bad behavior. Use this chart to tackle both species' less favorable features.