Expert Interviews

Live from the CVC: Dr. Elizabeth Colleran says don't interruptFrom the CVC in Kansas City, medicine channel direcor Mindy Valcarcel discusses these quick tips from Dr. Elizabeth Colleran's presentation on building better relationships with clients.

Let's all hope to avoid this little fella.

Dr. Wade Gingerich responds to practitioners who are hesitant to refer cases to veterinary dentists.

Everyday courtesy carries weight with clients, coworkers.

Do you want to stand out among your veterinary technician peers? Listen as Dr. Jeff Werber gives advice on how to impress practitioners.

Use these educational videos to make sure clients have all the information they need to make a decision about getting a young animal or an adult.

More than 80 percent of team members say they?ve been bit at work, according to a 2014 Firstline study. And when team members brush off the bite or blame themselves, the results can be dire.

Dr. Don Waldron demonstrates this procedure, which is indicated in veterinary patients that may be anorectic postoperatively or are otherwise anorectic.

It's a bird, it's a plane-it's a tick?Have you heard people say the ticks were falling from the trees? Watch as Dr. Susan Little discusses where to expect questing ticks.

The Gulf Coast tick vector of Hepatozoon americanumAmblyomma maculatum may be called the Gulf Coast tick, but its name hasn't stopped it from moving to interior states and the east coast. In this video Dr. Mike Dryden also shares the interesting (and a little bizarre) life cycle of Hepatozoon americanum.

Antigen testing can result in a false negative.Are you seeing patients you are sure have heartworm infections, but they are testing negative? Dr. Susan Little explains what might be going on – and what can be done about it.

Communicate dangers and protect against vectors with this useful tool.The Companion Animal Parasite Council iPad app Make talking to clients about parasites easy and fun. Watch as Cathy Michaelson, Business Manager at Aumsville Animal Clinic, describes how they use this tool in their clinic to help communicate the dangers of vectors as well as how to protect.

The client's mood is in your hands.Even the best receptionists can let the weight of the day affect their tone on the phone. Karyn Gavzer, MBA, CVPM, describes how to take the power back and keep the message intact.

xxx

Dr. Don Waldron demonstrates his method of choice for this definitive treatment for dogs with GDV.

Once a pet has been frightened, it never forgets the experience.

Dr. Lisa Radosta discusses three ways you can help alleviate stress in each patient that steps into your clinic.Veterinary behaviorist Dr. Lisa Radosta discusses three ways you can help alleviate stress in each patient that steps into your clinic, including one specially tailored for cats. 

With the right training and guidance-and just a little bit of encouragement-you can help clients understand that this common disease is actually quite manageable.

Smart policies are goodeven for those who make them.

Usher in change at the clinic the easy way.

The American dog tick is the primary vector for several diseases

Find out who is "woefully underpaid."

One way to create mass confusion in on a social platform

Hold your own in a tumultuous economy with the right staff in place.

Find out how you scored on the No Baloney BizQuiz.

Crucial team members are facing a mountain of work.

Dr. Wade Gingerich explains how the right instruments can make all the difference when performing feline oral surgery and dental procedures.

Give your veterinary patients the royal treatment they deserve.

This golden retriever looks like a "poster child" for hypothyroidism, but you might be surprised at the skin issues she was actually diagnosed with-listen in as Stephen White, DVM, DACVD explains.