3 Must-reads on National Veterinary Receptionist Week
3 articles highlighting the important role veterinary receptionists play at the clinic
Happy National Veterinary Receptionist Week! In honor of this occasion, we are spotlighting articles celebrating the unique and critical skills veterinary front desk staff contribute to the practice, plus services they can be provided to reach their full potential.
From tips on celebrating your front team staff to a program designed for easier, more effective customer service representative (CSR) training—there's something for everyone. Happy reading!
- Celebrating National Veterinary Receptionist Week by normalizing gratitude: Discover various ways you can honor your veterinary receptionists during this special week and beyond.
- Veterinary receptionist program simplifies CSR training: Jill Clark, DVM, CEO of IGNITE, details a self-paced certification that offers front desk team members the essential tools they need to create patients for life.
- I love my receptionists: Julie Cappel, DVM, describes the key part veterinary receptionists play in the harmony and function of the animal hospital.
Proposed midlevel role poses unacceptable risks
October 30th 2024Proposals that would create a new midlevel practitioner (MLP) role raise serious concerns about the future of quality care for veterinary patients. Sometimes referred to as a veterinary professional associate (VPA), their duties would overlap those of a veterinarian and veterinary technician.
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