AI-powered veterinary assistant is upgraded

Photo: Kzenon/Adobe Stock

Digitail, an all-in-1 veterinary practice management software, has revealed new upgrades to its native artificial intelligence (AI) assistant, Tails AI. The improvements allow for AI transcription across languages, smart summation of phone calls, and extraction and analysis of text in images and PDF files. The company’s goal is to increase efficiency on workflows and enhance patient care with these improvements.¹

“AI has immense potential to improve workflows in veterinary hospitals, and we are proud to be… leveraging AI on this advanced level,” Sebastian Gabor, CEO of Digitail, said in a news release.¹ “AI translation is truly revolutionary, making veterinary care more inclusive and ensuring that essential information is accessible to a more diverse demographic. We are excited to bring these significant benefits to our clients, helping them enhance communication, increase efficiency, and focus more on patient care and less on administrative tasks.”

Tails AI Dictation offers voice-to-text dictation for SOAP notes, exam summaries, and client communications. With this latest upgrade, the AI assistant supports multiple languages, and recordings can now be up to 20 minutes long.¹ By removing language barriers, this upgrade makes veterinary care more accessible for everyone, and client education more effective, according to the company.

Digitail highlighted Tails AI Vision as another notable facet of the AI’s upgrade. The feature, granting the AI assistant the ability to extract, summarize, and analyze text from images and PDF files, can effectively serve as a stand-in for the traditional document scanner in veterinary practices. This seamless digitization of important documents, including handwritten notes and patient records, is intended to enhance accuracy and accessibility, and decrease risk of errors, in the processes of data entry and retrieval.²

The introduction of smart summarization for phone logs allows Tails AI to serve veterinary practices in a receptionist-like role. The AI assistant can transcribe entire phone calls, while also taking notes of key points. Additionally, client phone calls are recorded and logged into their files, creating a more comprehensive medical history.¹

According to Kristian Sorbo, DVM, medical director at Mill Brook Animal Clinic in Arlington Massachusetts, this technology will be useful for maintaining complete medical histories for patients.³ In a Digitail blog post, he described a client who calls because their dog vomited once, for which a veterinarian might advise observation unless the issue persists. However, using the Tails AI smart summarization feature, a practitioner could discover 15 similar calls over a period of several years. Although one call might not stand out on its own, the greater patient log would raise concern and prompt a different course of action such as ordering an ultrasound to check for inflammatory bowel disease.

Digitail, cofounded by software developers and entrepreneurs Sebastian Gabor and Ruxandra Pui in 2018, set out to digitize and modernize pet care from its’ inception.⁴ The company takes pride in offering an efficient and user-friendly platform, so its incorporation of an AI assistant should come as no surprise. The latest upgrades to Tails AI contribute to the platform’s existing model of increased efficiency, saving veterinary practices some time with file management, so that they can spend more time helping clients.

References

1. Danylenko G. Digitail Introduces Upgrades to Its Native AI Assistant, Tails AI. News release. July 9, 2024. Accessed August 16, 2024. https://digitail.com/blog/digitail-introduces-upgrades-to-its-native-ai-assistant-tails-ai/
2. Danylenko G. Digitail Introduces Tails AI Vision: A Game-Changer for Record-Keeping. News release. August 7, 2024. Accessed August 16, 2024. https://digitail.com/blog/digitail-introduces-tails-ai-vision-a-game-changer-for-record-keeping/
3. Danylenko G. Revolutionizing Veterinary Record-Keeping: Dr. Sorbo’s Success with Tails AI. Digitail Blog. 2024. Available at: https://digitail.com/blog/revolutionizing-veterinary-record-keeping-dr-sorbos-success-with-tails-ai/ Accessed August 16, 2024.
4. Digitail. About Us. Digitail. Accessed August 19, 2024. https://digitail.com/about-us/