Audio tip: Communicate your practice's vision

Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team

Our host Adam Christman, DVM, MBA, and special guest Mark Massaro, DVM, discuss how AI dictation softwares are improving veterinary clinics

The Veterinary Hospital Managers Association recently introduced a new certification, the Certified Veterinary Office Manager

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

New leadership moves, recognition, and achievement

Nearly 1 in 3 pet parents say they know someone whose pet passed away because the owner could not afford the necessary treatment