Back Office Blunders, Episode 10: Prescription predicament
If your team can't give clients a clear message there's little hope of compliance (and pet wellness).
Your entire staff has the same goal in mind: To help clients' pets lead healthy lives. Yet, as perhaps you'll recognize in this video send up, there is still an inconsistent stream of information being communicated from across the team.
"If we're not unified, we can self-sabotage our efforts," says CVC?now Fetch?speaker Sarah Wooten, DVM.
Communication is hard
You can be a kinder, stronger veterinary leader with help from Dr. Betsy Charles.
Don't forget to speak clients' language.
This communication breakdown?whether it results from changing guidelines?lack of training or uneven follow through, can be frustrating to the client and the staff, says Tasha McNerney, BS, CVT, CVPP, VTS (anesthesia and analgesia).
"Having consistency and education amongst the staff is really key to make sure we're all giving the same message to the clients," she says.
Take a look at the video (don't miss the discussion which also features Hilal Dogan, DVM), then take a look in the mirror and make the effort to confirm that your team is all on the same page.
