Back Office Blunders, Episode 8: I tawt I taw a putty tat!
A pet owner coddles her kitty ... to the point of hysteria.
Though your clinic is prepared with low-stress handling techniques, and though the client in this video scenario has the cat's best interests in mind, her overprotective tendencies may be "cementing in fears and bad behaviors," as Dr. Sarah Wooten puts it. Watch and learn as Dr. Wooten and Tasha McNerney, CVT, CVPP, talk you through how to address such an over-the-top situation.
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