Benefits of Bringing an Extra Employee Into the Exam Room
When Nancy Dewitz, director of sales and marketing and technical consultant for Beyond Indigo Pets, works with veterinary practices, she suggests they implement a care team.
When Nancy Dewitz, director of sales and marketing and technical consultant for Beyond Indigo Pets, works with veterinary practices, she suggests they implement a care team — the veterinarian doing the exam, a veterinary technician to help with the animal, and then a person inputting information directly into the practice management system.
This way, medical records are getting in right away, billing happens right away and the veterinarian is forced to verbalize, which means the client hears everything that's happening during the exam. But Dewitz understands there is some pushback against taking an extra employee into the exam room.
