Computer training: A risky business?

Q. To help my team members improve their computer skills, I'd like to pay for training classes. But I'm afraid a team member might leave soon after and I won't get a return on my investment. Should I take the risk?

"Yes," says VeterinaryEconomics Editorial Advisory Board member Dr. Jeff Rothstein, MBA. "If you foster a work environment that promotes personal growth and self improvement, you'll keep your staff motivated and interested. And with new skills, they can grow and take on more responsibility at the clinic." To maximize your investment, Dr. Rothstein suggests considering these questions:

Dr. Jeff Rothstein

• Does every team member need to take the class? "You could just limit the opportunity to staff members that show interest," he says, "or to those who will use the skills the most."

• How much will the course cost and what's the time commitment? "There are two-day seminars, multi-semester programs, and choices in between," Dr. Rothstein says. "Think about what will most benefit your employee—and the practice."

• Will you pay team members for their time attending the class? "If you pay for the class, then I think your team members can put in the time," he says.