Discussing Expectations in the Veterinary Practice

Rebecca Rose, CVT, president and founder of Catalyst Veterinary Practice Consultants, explains how to keep discussions meaningful and subjective in the veterinary practice.

Interview Transcript (slightly modified for readability)

“When we go into ‘this task’ or ‘this behavior,’ taking the personalization out of the equation, we’re focusing on the expectation of the duty [and] the expectation of the task, which could be outlined in protocols and processes that [we] have in place. This is the standard of excellence that we have chosen to achieve in our veterinary practice.

[When you approach an employee, you can say], ‘this is what I’m seeing at the level that’s being dealt, this is how you’re completing this task, but this is what we need to step up into.’ [The discussion, then], is not around that person, but around the standard and excellence that we have chosen as a team to achieve these duties and tasks.”