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News|Videos|January 23, 2017

Manager-inthe-middle: Stop triangulated conversation

Face-to-face is the best way to resolve conflict.

When trying to settle grievances through a third party of management "you get this he-said/she-said issue, which is very ineffective," according to CVC educator Ori Scislowicz, BS, LVT. She points out that though it may seem uncomfortable, a peer-to-peer discussion with get the matter settled the first time. Learn more in this video.

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