New platform to manage healthcare enterprises is announced

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A new platform that healthcare practices can use to manage their business and improve their revenue cycle management has been introduced. The platform, called the ‘enterprise experience,’ was launched by Weave, a company that offers practice management software solutions for small and medium sized healthcare businesses, with its titular software.

The new addition of Weave’s ‘enterprise experience’ to its software was made with group and enterprise healthcare practices in mind, such as dental service organizations and vision, veterinary, and medical groups that have more than one location. The software aims to standardize these enterprises’ operations, achieve greater efficiency, and accelerate revenue cycle management, according to the company.¹

“Increasingly, healthcare practices have more than one location, through organic growth, consolidation or acquisition,” Branden Neish, chief product and technology officer at Weave, said in a news release by the company.¹ “Weave is now optimized for enterprise organizations to empower practices to achieve operational excellence, drive revenue growth, and deliver an exceptional patient experience across all locations,” he continued.

The software contains features such as call pops, missed call texts, digital forms, automatic appointment reminders and confirmations, online review management, online scheduling, practice analytics, and more.²

According to the company, a benefit of the new platform is an improved revenue cycle management, coming from the following features which allow enterprises to¹:

• Create and distribute digital forms to any or all locations to enhance first-time insurance claim processing, saving staff time and reducing errors associated with manual data entry.
• Unify payment requests across all locations through a single admin login, including text-to-pay, online bill pay, and in-office terminals.
• Improve case acceptance rates and reduce accounts receivable with multiple patient payment options, including buy-now, pay-over-time, and payment plans.

Additional features of Weave’s enterprise experience include¹:

• Remote work capabilities through mobile devices or browser access.
• Comprehensive analytics and reporting tools which provide insight to evaluate trends, benchmark performance, and discover actionable data across locations.
• Exporting data to the preferred system for further analysis and integration
• Creating and managing automated messaging across locations for missed calls, recalls, reactivations, and appointment reminders.
• Developing and delivering marketing campaigns with centrally managed bulk texting and email marketing.
• Weave’s automated response assistant to improve online reputation.
• A single login to manage all locations and settings.
• Messaging tags and a centralized inbox for two-way text messages across locations.
• Centralized management of reviews, faxes, forms, and appointment requests across multiple locations from one admin login.

References

1. Weave Launches New Platform for Multi-Location Healthcare Practices. News release. Weave. June 26, 2024. Accessed June 26, 2024.
2. Made for enterprise. Introducing the new Weave experience. Weave. Accessed June 27, 2024. https://www.getweave.com/weave-enterprise/dso/