Practice management hacks: Advice to a new manager on standards of care

The Veterinary Hospital Managers Association (VHMA) shared exclusive data with us, and we're thrilled to bring you this series of practice management "hacks" or best-kept secrets from VHMA members.

First up, VHMA members were asked: If you had to give advice to a new manager (in a single, one-line statement) what advice would you give regarding the establishment/management of standards for patient care? What's your best kept secret or what has made the biggest successful impact?

For a cheeky look at how technicians "fail" doctors, don't miss this video from Drs. Andy Roark and Dave Nicol.

Want more than input? Here's how to guarantee staff buy-in.

We can prove this works: Here's a case study on sharing your own pet's struggles with clients.

The ideas on how to do this well abound-check out the articles here.

You can make your practice better one step at a time, by implementing a way to track systems, procedures and client preferences.