Your dog's doing well. Txt u L8R.
This practice texts their clients with reminders and surgery updates.
A few years ago, it was almost unheard of to text a client. Surprisingly when asked, many of our clients mentioned they wanted reminder texts, and updates on their pets in the hospital. We started by texting our grooming clients reminders for appointments. Then we branched off to our surgery patients. Reminders to fast, updates when their pet entered surgery, and recovery and estimated time of discharge.
We set up canned messages for surgeries so the process takes mere seconds to do. It really lets the clients feel like they are more involved with their pet's procedure, and puts them at ease while they are away from their pet. We still believe in getting on the phone and getting in front of the client at admission and discharge time, but this helps bridge the gap between those times.
Angela Hartin, Bookkeeper and Assistant Manager
Hawthorne Animal Hospital
Glen Carbon, Illinois
Modern technologies in veterinary diagnostics: Addressing industry challenges
October 29th 2024In the US, 66% of households own a pet. That’s almost 87 million homes. Even more striking, 97% of US pet owners consider their animals to be part of the family. This may not come as a surprise for those of us in the veterinary field, but it does underscore the growing demand for veterinary services — placing considerable pressure on our dedicated veterinary healthcare teams.
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