Alan Robinson, BVSc, MRCVS, DMS, director of VetDynamics UK Ltd, says that beyond self-evaluation and client feedback, your veterinary staff needs to be able to measure how well they are contributing to the business as employees.
Alan Robinson, BVSc, MRCVS, DMS, director of VetDynamics UK Ltd, says that beyond self-evaluation and client feedback, your veterinary staff needs to be able to measure how well they are contributing to the business as employees. They need feedback.
One feedback mechanism his company recommends is providing staff with basic financial information about the business. Along with that comes financial education, he says — understanding what profit is, why it’s important and how it’s reinvested back into the company.