Recognizing your VIPs-Very Important Pets-with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
What's an easy way to wow pet owners and make them feel special? Try a daily "Welcome" list to great clients and pets. Go through the appointments for the day and print out a list of pets to display on the front counter. Simple, but it definitely gets noticed. Clients love it. We've even had clients take a picture of their pet's name on the list. Download your free copy of this form here.
Danielle Leach
Best Care Pet Hospital
Omaha, Nebraska
Proposed midlevel role poses unacceptable risks
October 30th 2024Proposals that would create a new midlevel practitioner (MLP) role raise serious concerns about the future of quality care for veterinary patients. Sometimes referred to as a veterinary professional associate (VPA), their duties would overlap those of a veterinarian and veterinary technician.
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Celebrating veterinary technicians
Credentialed professionals share what makes them feel appreciated in their role and talk about National Veterinary Technician Week
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