Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
|Articles|May 18, 2015
Quick tip: Make every pet a VIP
Recognizing your VIPs-Very Important Pets-with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.
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What's an easy way to wow pet owners and make them feel special? Try a daily "Welcome" list to great clients and pets. Go through the appointments for the day and print out a list of pets to display on the front counter. Simple, but it definitely gets noticed. Clients love it. We've even had clients take a picture of their pet's name on the list. Download your
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Danielle Leach
Best Care Pet Hospital
Omaha, Nebraska
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The Positive Preventive Veterinary Experience Protocol approach combines environmental changes, pain-reduction techniques, sensory distraction, and positive reinforcement to make preventive visits less stressful for pets and their owners.
A technician’s approach to veterinary trauma
dvm360's Australian correspondent Phil Tucak, BSc, BVMS, reports on the success of the new membership model at the Australian Veterinary Association, and reforms to the veterinary regulatory framework in New South Wales.
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