To show staff members how much they earn each year--not just in salary, but in benefits, too--give them a total compensation statement. (PDF)
How to make it more convenient for clients to do business with you
Advanced technology and shifting customer behaviors can help practices communicate more easily and efficiently
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How to host an effective team meeting
Michael Shirley, chief empowerment officer at Family Pet Health, shares tips on hosting effective and engaging team meetings.
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3 must-reads on outstanding practice managers
These professionals are working to promote the profession, provide service to their communities, and make a difference in the lives of patients and clients
Current trends, threats, and opportunities for veterinary practice owners in 2024
David Hall, cofounder of GeniusVets, and Adam Christman, DVM, MBA, discuss findings from a GeniusVets survey on practice ownership
What is the real solution to fatigue and burnout in the veterinary industry?
Burnout is a word we hear a lot, especially in the veterinary industry. But do we really know what it is, let alone how to beat it?
Difficult clients
How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?