Three Layers of Client-Veterinarian Interactions

When you think about a client-veterinarian interaction in an exam room setting, says Linda Fineman, DVM, DACVIM (Oncology), director of veterinary talent and knowledge strategy at Ethos Veterinary Health, there are several parallel processes happening.

First, you're going into the exam room, getting the patient history and doing the physical exam. But while you're doing that, you're also providing structure to the conversation so clients know what to expect. And the third layer of parallel activity is building trust between you and the client.