Do you perform behavioral triage?
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“Include both medical and behavioral triage in your treatment plan. Assess your patient, the urgency of medical procedures and the likelihood of a fearful outcome. If the procedure is not necessary (e.g. nail trim), it may be best postponed.”
-Gary Landsberg, DVM, BSc, DACVB, and Theresa DePorter, DVM
From Behavior medicine: Easing patient fear