Veterinary operating system now includes AI features

Photo: bancha/Adobe Stock

During the 2025 Veterinary Meeting & Expo (VMX) in Orlando, Florida, Covetrus, a technology-enabled veterinary practice improvement company, announced the integration of artificial intelligence (AI)-powered workflow and treatment board capabilities to its Covetrus Pulse platform. The new developments will help streamline veterinary operations, lower administrative burden, improve business insights, and promote client loyalty, according to the company.¹

"As a veterinarian with several practices, I understand first-hand the competitive pressures that veterinary practices continue to face," said Link Welborn, DVM, chief veterinary officer at Covetrus, said in a news release.¹ "Today, AI-driven automation is an essential tool to help alleviate administrative burdens, drive better insights, and improve operational efficiency. Through the thoughtful use of AI, we will gain greater insights into our patient's journey with the ability to personalize care and communications to increase overall satisfaction."

Covetrus Pulse is a cloud-based veterinary operating system (vOS) that consolidates apps into a single platform with customization options through app integrations. Users can connect to Pulse from any device at any time. As the industry’s first cloud-based vOS, the platform simplifies workflows across internal communications, scheduling, inventory, and prescriptions. It also helps professionals communicate with clients faster and more efficiently, as well as helps users create care plans for their patients.²

In a recent announcement, Covetrus shared that the platform’s new AI capabilities include¹:

1. Ambient listening and auto-generated subjective, objective, assessment, and plan (SOAP) notes: AI-powered transcription listens to live conversations during appointments and automatically creates SOAP notes
2. Pre-appointment summaries: AI generates patient summaries using data from the practice management system (PIMS)
3. Treatment boards: AI improves collaboration among the care team by providing real-time updates on patient treatments

"Veterinarians are increasingly seeking ways to optimize their practice workflows while maintaining the highest level of care for their patients," Scot Gillespie, chief product and technology officer at Covetrus, said in the release.¹ "By integrating AI-driven automation into the Covetrus Platform, we are empowering veterinary teams to enhance efficiency, generate greater insights to support patient care, and increase personalized communication to support pet parents."

The use of AI-powered tools in the Covetrus Pulse platform can help veterinary professionals save up to 5 minutes during each appointment, resulting in up to an extra hour of time each day for every practitioner.¹ The platform’s new AI features, like its visit summaries, SOAP note generation, and AI-suggested next-best actions can also help decrease administrative workload, which helps relieve staff burnout, according to Covetrus.

“Covetrus remains committed to advancing AI technologies to further support veterinary practices. By unifying data across the Covetrus Platform, veterinarians will ultimately have an end-to-end view of the client journey; be able to gain greater business insights through machine learning models; and deliver more personalized communications by surfacing customized recommendations for each patient,” wrote Covetrus.¹

References

1. Covetrus announces AI-powered workflow automation and treatment board capabilities enhancing the Covetrus platform. News release. Covetrus. January 26, 2025. Accessed January 28, 2025. https://prnmedia.prnewswire.com/news-releases/covetrus-announces-ai-powered-workflow-automation-and-treatment-board-capabilities-enhancing-the-covetrus-platform-302360244.html
2. Covetrus Pulse. Covetrus. Accessed January 28, 2025. https://covetrus.com/covetrus-platform/workflow-and-productivity-tools/covetrus-pulse/