Bash Halow, LVT, CVPM

Navigating the often tricky owner-manager relationship

What would you do if a client requested her pet's euthanasia during one of your high foot traffic times?

The legislation is a solution to a nonexistent problem, veterinary business consultant writes in an open letter to Congress.

There are more resources available than ever to help you steel your clinic for the long haul

Get the veterinarian on board for the health of practice and pets

The best survey questions for our industry are built using your practices mission statement as a jumping-off point.

The real work of client surveys is how to use those results to help your practice.

Tips and tricks for getting the most out of your practice's survey.

A recent article in Indianapolis newspaper has this veterinary management consultant steamed.

Youre set to make big changes to improve your dental program. One teensy problemyouve got to face your stick-in-the-mud team member who resists change.

Work through this list of questions before signing a contract with a management software provider.

Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.

Help your team adapt to change and energize your connection with pet owners.

Keep your friends close and your enemies closer.

An encouraging practice owner gave a once-homeless mother a shot at success.

Check out the four biggest media business flops of the last few years-and pause to think before you tweet.

Practice owners: Share in the blame?and the solution.

Huddle up and go over the day's schedule at your veterinary hospital.

Whether you're the reviewer-or the reviewee-it's time to embrace a new outlook on employee reviews. Hint: The manager may be doing them wrong.

It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.

Stop making excuses for your inadequacies as a leader in veterinary practice and start focusing on what you can do to improve.

Choose your battles wisely, improve the team and the practice.

Why is social media like Facebook and Twitter so important? Discover your role and find answers to your top questions with this Q&A session with forward-thinking veterinary professionals using social media.

Seize opportunity and advocate for your passions.

In the high-stakes world of veterinary medicine, tempers can spark easily.

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Affected pets might be suffering from more than just upset bowels. For example, they may have a gastrointestinal infection that needs treatment.

Receptionists and other veterinary team members: Brush up on your pet diarrhea facts.

As a caring, compassionate veterinary team member, it makes sense that you want to offer discounts to needy or deserving clients. But a little here and there can add up-perhaps to the point of hurting your practice's bottom line.