Christine Shupe

In addition to the specific jobs that managers assume under the five areas of responsibility, there are personal skills, qualities and preferences that managers should either be comfortable with or be interested in refining. Ask yourself these questions.

Is your practice ready to compete?

Use these steps to address this serious breach of trust.

Face conflict head-on to build a stronger team.

Practice owners speak candidly about what they would like to say to managers.

Veterinary managers speak frankly about what they would like to say to practice owners.

Learn how to keep veterinary team conversations positive and on the right track.

Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.

Consider these general descriptions and various levels of management at a veterinary hospital.

Get the inside scoop on veterinary practice managers' pay and benefits.

Help avoid lawsuits by practicing good communication.

Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.

Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.

How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.

Stretch yourself to plan meaningful meetings.

Make time to improve your veterinary skills with some continuing education.

Use this discussion guide to brainstorm questions for your own veterinary client survey.

Surveys let veterinary clients rate your performance before they take their frustrations online.

Help team members understand profits, threats and change.